We're here to help.
Contact us
Email mb.lumindra@gmail.com and we'll get back to you, usually within a couple of business days. Let us know your device and app version (Settings → About) so we can help faster.
How do I export or delete my data?
Open Settings → Your data. "Export my data" saves a copy you can share; "Delete all data" permanently erases everything on your device (you'll confirm by typing DELETE).
Do I need an account?
No. Emberwell works fully without an account — your data stays on your device. An account is only needed if you turn on optional cloud backup.
I paid but don't see premium.
Open the premium screen and tap Restore purchases. Make sure you're signed into the same Apple/Google account you purchased with. If it still doesn't appear, email us.
How do reminders work?
Set them in Settings → Reminders. Make sure notifications are allowed for Emberwell in your device settings. Free includes one daily reminder; premium unlocks multiple.
Is my health data private?
Yes. Your entries are stored on your device by default, we will never sell your data, and we don't use advertising trackers. See our Privacy Policy.
Is this medical advice?
No. Emberwell is an education and tracking tool, not a substitute for professional care. Please talk to a qualified clinician about your health.